Refund policy
Last updated: 14th October 2026
At Kalaadhyay, we want every customer to have a positive experience with our devotional Paint by Numbers and Pearl Paint by Numbers kits. We take care to prepare our products so that you can enjoy creating your own artwork.
If something goes wrong with your order, we want to make the resolution process clear and fair. This policy explains how to contact us about returns, refunds and replacements.
1. Return Window
Kalaadhyay provides a 48-hour return request window from the time your order is delivered.
If you wish to request a return, refund or replacement, please contact us within 48 hours of delivery.
For example, if your order is delivered on Monday at 5:00 PM, please contact us by Wednesday at 5:00 PM.
Requests should include your order details and the reason for contacting us. Requests received after this period will be assessed in accordance with our published policy and applicable law.
2. Return and Replacement Eligibility
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or different from the product you purchased, contact us within the 48-hour window.
Please share clear photographs or a video showing the issue, along with your order details, so that we can investigate and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund or another remedy in accordance with applicable law.
Change of Mind or Product Preference
If you receive the correct product but wish to return it because you have changed your mind or no longer want it, contact us within 48 hours of delivery.
Eligibility, product-condition requirements and any applicable return or processing charges will be communicated in accordance with our confirmed return policy.
Please contact us before sending any product back. Unauthorised returns may delay the resolution process.
3. Replacement Policy
If you receive a product different from the one you ordered, or your kit contains damaged, defective or missing components, contact us with the relevant evidence.
We will review the request and determine the appropriate remedy.
For example, if you order the Murlidhar Shyam Bhakti Edition but receive a different artwork, you can contact us to request a resolution.
Replacement eligibility and the method of resolution will depend on the circumstances, product availability and applicable law.
4. Evidence Required for a Return or Replacement Request
To help us investigate your request efficiently, please provide the following information wherever applicable:
Order details
Your Shopify order number or Order ID.
The name and contact number used when placing the order.
The email address associated with your order.
Photographs or video
Clear photographs of the outer packaging and shipping label.
Photographs showing any damage, incorrect artwork, missing components or other issues.
An unboxing video, if available, showing the package and the contents received.
Description of the issue
Briefly explain the problem and specify whether you are requesting a return, refund or replacement.
Providing clear evidence helps us verify the issue and reach a resolution more efficiently. Please contact us even if you do not have every type of evidence listed above; we will explain what is needed to assess your case.
5. Return Process β Step by Step
Step 1: Contact Us
Contact Kalaadhyay within 48 hours of delivery using our official customer-support details.
Include your order number, the reason for your request and supporting photographs or video, where available.
Step 2: Request Review
Our team will review your request and may contact you for additional information.
We will communicate whether the request is eligible for a return, refund or replacement and explain the next steps.
Step 3: Return Instructions
If a return is approved, we will provide the applicable return instructions.
Please do not dispatch the product to an address that has not been authorised by our team.
Step 4: Return Shipment and Inspection
Where a return is required, the returned kit may be inspected to verify its condition and the items received.
Please retain the original packaging and all kit components until your request is resolved.
Step 5: Resolution
Once the review is complete, we will communicate the outcome and arrange any approved refund or replacement in accordance with this policy and applicable law.
6. Refund Processing
If a refund is approved, it will be processed through the applicable payment or refund method.
The time taken for the amount to appear in your account may depend on the payment provider, bank or other financial institution.
If your refund has been approved but has not appeared within the communicated timeframe, please contact us with your order number and any available refund reference.
Any deductions, return-shipping charges or processing fees, if applicable, will be disclosed in accordance with our confirmed policy and applicable law.
7. Missing Items or Incomplete Kits
If your Kalaadhyay kit arrives with missing components, please contact us within 48 hours of delivery.
For reference, the standard Bhakti Edition kit includes:
One pre-numbered canvas.
24 acrylic paint colours.
Three painting brushes.
One colour guide.
The Shringar Edition additionally includes the pearl embellishment kit.
Please check the kit contents against the product description for the edition you purchased and provide photographs or video showing the items received.
We will review the issue and communicate the appropriate resolution.
8. Important Information
Please contact us within 48 hours of delivery to initiate a return or replacement request.
Please provide accurate order information so we can locate your purchase.
Do not send a return parcel before receiving return instructions from our team.
Keep the product, packaging and included components available until the review is complete.
Refunds and replacements are subject to verification and the applicable policy.
Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.
9. Customer Support β Official Contact
For any queries related to returns, refunds, or replacements, please reach out only through our official support channels:
π Phone / WhatsApp: +91 7709539372
π§ Email: support@kalaadhyay.com
π± Instagram: @kalaadhyayofficial
β οΈ Please note: Any other phone numbers, email addresses, or Instagram accounts apart from these are not officially associated with Kalaadhyay. We are not responsible for any kind of spam, fraud, or miscommunication that occurs through unofficial channels. For your own safety and to ensure quick resolution, always contact us via the official sources listed above.
10. Changes to This Policy
We may update this policy when our products, business practices or legal obligations change.
The latest version will be published on this page with an updated revision date. Any changes will apply as permitted by applicable law.
We encourage customers to review this policy before placing
Β an order.
Thank you for choosing Kalaadhyay.
Kalaadhyay β Devotion, Made by You.