Shipping policy

Last updated: 14th October 2026

At Kalaadhyay, we want your devotional Paint by Numbers kit to reach you safely so you can begin creating your own artwork. This Shipping Policy explains our shipping charges, order processing, delivery estimates and tracking process.

1. Free Shipping Across India

We offer free standard shipping on all orders delivered to serviceable locations across India.

No separate standard shipping charge will be added to eligible orders.

Delivery availability may vary depending on your location and courier serviceability.

2. Prepaid Orders Only

Kalaadhyay currently accepts prepaid orders only.

Cash on Delivery (COD) is not available. Customers must complete payment through one of the payment methods offered at checkout before their orders can be processed.

3. Processing and Handling Time

Our standard order processing and handling time is approximately 5-6 business days.

This refers to the time required to prepare and dispatch your order. It is not the total delivery time.

Processing may take longer if a product is temporarily out of stock or during periods of unusually high order volumes.

Stock Availability

If an item is temporarily out of stock, order processing may be delayed by up to 15 days. If your order is affected by a significant delay, we will communicate any available updates and the applicable options.

Festival Seasons and Peak Periods

During festivals, sales and peak shopping periods, courier networks may experience delays.

Delivery may take longer than usual during these periods. We will share tracking information where available so that you can follow your shipment.

4. Order Tracking

We provide free order tracking for shipments where tracking is available.

Once your order has been dispatched and tracking information is generated by the courier, we will share the tracking details through the contact channel available for your order, such as email or SMS.

Please allow time for the courier's tracking system to update after dispatch.

5. Delivery Timelines

Delivery time depends on your location, courier availability and other logistical factors.

The 5-6 business day processing and handling estimate does not include the courier's transit time. Actual delivery dates may vary, particularly for remote locations, public holidays, adverse weather or festival periods.

Any delivery estimates provided on our website or in order communications should be treated as estimates unless expressly stated otherwise.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number and other required details at checkout.

Incorrect or incomplete information may delay delivery or result in a failed delivery attempt.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

7. Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, contains missing components or includes a product different from what you ordered, please contact us within 48 hours of delivery.

Include your order number and clear photographs or video showing the issue, where available.

We will review your request in accordance with our Refund, Return & Replacement Policy and applicable law.

8. Contact Us

For any queries related to returns, refunds, or replacements, please reach out only through our official support channels:

  • 📞 Phone / WhatsApp: +91 7709539372

  • 📧 Email: support@kalaadhyay.com

  • 📱 Instagram: @kalaadhyayofficial

⚠️ Please note: Any other phone numbers, email addresses, or Instagram accounts apart from these are not officially associated with Kalaadhyay. We are not responsible for any kind of spam, fraud, or miscommunication that occurs through unofficial channels. For your own safety and to ensure quick resolution, always contact us via the official sources listed above.